Below please find the standard terms and conditions for individual participants traveling on CTC’s tours, as of December 18, 2013.
Making any payments (cash, credit card or otherwise) towards any tour constitutes your unconditional acceptance of all the terms and conditions stated in this tour brochure. Catholic Travel Centre shall be referred to as CTC within this document.
DOCUMENTS: US citizens require a valid passport. Other nationalities please inquire with the appropriate embassies. Passports must be valid for six months beyond the tour’s return date.
TRAVEL WARNING: Please be advised that there is a Travel Warning issued by the Department of State for travel to Israel, the West Bank and Gaza. This warning may still be in effect on the day of your travel and cancellation for this reason will not constitute grounds for refund of the cancellation fees listed below.
REGISTRATION AND DEPOSITS: A deposit of $400 per person is required upon registration along with a signed copy of the registration form. Registrations cannot be taken by telephone. Registrations are processed in the order received by CTC. Balance of payment is due 90 days prior to departure. Late payment is subject to a non-refundable $150 late fee. Late registrations (fewer than 90 days) must be accompanied by full payment by cashiers check only (including the optional passenger travel protection program payment, if applicable), plus a non-refundable $150 late fee and are subject to availability. CTC reserves the right to cancel reservations that are not paid in full 75 days prior to departure and to charge cancellation fees/penalties indicated below. A non-refundable $25 fee will be charged on all checks returned by our bank.
CHANGES IN INVOICING: Please note that after initial invoicing, any requests for change in form of payment (cash discount vs. standard base or vice versa) or in package (air inclusive vs. “land only” or vice versa) are subject to a non-refundable $50 per person per change processing fee.
INDIVIDUAL CANCELLATION FEES & REFUNDS: All cancellations must be received by CTC in writing via certified mail, facsimile or e-mail. CTC will process your refund, minus a cancellation fee according to the following schedule:
1) $150 if cancelled at least 150 days prior to the tour’s departure date;
2) $300 if cancelled 149 to 90 days prior to the tour’s departure date;
3) $400 plus any non-refundable amounts paid to and/or penalties assessed by airlines, hotels, or other suppliers of travel services (up to the total cost of the tour) if cancelled 89 to 8 days prior to the tour’s departure date;
4) No refunds for cancellations received within 7 days of departure date.
The above cancellation fees and/or penalties will also apply if you register for an optional extension or airline routing, and you decide to cancel or change any of these. CTC strongly recommends the Passenger Travel Protection Program (see ‘PASSENGER TRAVEL PROTECTION PROGRAM’ below.)
TOUR OPERATION & CANCELLATION: While no changes are anticipated, CTC expressly reserves the right to cancel all or any part of the tour or to make any changes to the itinerary, for any reason or whenever it deems it necessary for the comfort, convenience or safety of the tour participants. In the event of any alteration to the itinerary, every effort will be made to substitute the altered activity with a comparable replacement. If a tour is cancelled in its entirety by CTC, full refunds shall be issued within three weeks of such cancellation. This will constitute, in full, CTC’s obligation to you and CTC bears no further responsibility beyond the full refund. CTC shall not be held liable and hereby expressly disclaims liability for any loss, expense, damage or inconvenience caused as a result of any tour cancellation or changes made to the itinerary. Furthermore, CTC is not responsible for any additional costs or fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through CTC.
CANCELLATION BEYOND CTC’s CONTROL: CTC expressly disclaims any responsibility for any losses or expenses incurred due to cancellation or alteration of the tour resulting from, but not limited to: cancellations due to travel advisories or warnings issued by the State Department or any other relevant authority, acts of war, war, terrorism, acts of God, natural disasters or any other circumstance beyond CTC’s control. In such case, CTC will assist you in requesting refunds for all services prepaid but not rendered, less a non-refundable $200 per person administrative fee. CTC shall not be held responsible for any non-recoverable amounts disbursed to carriers or other service providers on your behalf.
PASSENGER TRAVEL PROTECTION PROGRAM: Passenger Travel Protection Program is offered by CTC and is strongly recommended. A Travel Protection Plan enrollment form consisting of a description of coverage provided will be mailed with your invoice. For full description of coverage and exclusions visit www.tripmate.com/wpN401C. The plan fee is based on the tour price and taxes (as well as single room supplement and airline add-ons, if applicable) and will appear as an optional item on your invoice. Travel Protection Plan cannot be purchased after you have made your final payment for the tour. We must receive your insurance premium payment within 14 days of your invoice date in order for the exclusion of pre-existing conditions to be waived, provided you are medically able to travel at the time you pay your insurance premium. All Travel Protection Plan fees are non-refundable.
HEALTH: Most foreign countries do not conform to the U.S. A. Disabilities Act standard. CTC cannot provide individual assistance to tour members for walking, dining, getting on and off motor coaches or other transportation vehicles. Participants who need such assistance must be accompanied by a qualified companion at all times and at their own expense. Furthermore, while CTC cannot accept responsibility for providing access to all facilities included in a tour, CTC will make every effort to assist in providing mobility aides to the extent feasible and with applicable costs borne by the participant. CTC assumes no responsibility for the participant’s inability to fully participate in the tour, nor can CTC provide any refund for non-participation in any part of the tour.
AIR TRANSPORTATION: All airline tickets are round-trip economy class and are non-refundable unless specifically stated otherwise. Any cancellation, itinerary changes, or failure to use confirmed space would be subject to penalties and/or fees levied by the airline at the time of ticketing. Airfare, airline carrier, and airline schedules are subject to change without notice. Passengers arranging their own flights are responsible for meeting the group at the first hotel of the group’s itinerary. CTC is not responsible for itinerary changes necessitated by changes in the airline’s schedule. Airline and cruise fuel surcharges and security fee surcharges (if any) that occur after the date of printing of the brochure are the responsibility of the passenger.
DEVIATIONS: Deviations from the group flight itinerary are not possible. If you wish to make your own airline arrangements and purchase the ‘land only’ version of the tour package, please contact your group coordinator for the ‘land only’ pricing.
AIRLINE SEATING, FREQUENT FLYER & MEAL REQUESTS: Seating is on a group basis only. CTC cannot accommodate any individual requests. CTC advises that you contact the airline for frequent flyer miles and special meal requests two weeks prior to departure.
BAGGAGE: Baggage is at risk at all times. We strongly suggest that you bring only one piece of checked luggage and one carry-on. Porterage is included at hotels only for one piece of luggage; the passenger is responsible at all times for carrying carry-on luggage. No porterage at airports.
ACCOMMODATIONS AND MEALS: Based on double/twin accommodations with private bathroomfacilities (limited number of single rooms available). No reduction for triple rooms. Triple room consists of twin/double room plus a rollaway bed, and confirmation is based on availability. If no roommate is available for you or your roommate cancels prior to departure, a single supplement surcharge will apply. Meals are menu of the day as shown in the itinerary (B=Breakfast, L=Lunch, D=Dinner).
SIGHTSEEING: By private motor coach with English-speaking guide/escort. Entrance fees included per final itinerary.
PRICES: If group does not reach group size quoted in brochure, the price or programming will be adjusted accordingly. Pricing is based on exchange rates and fares applicable at the time of quotation and is therefore subject to change. Fuel surcharges subject to increase up to 30 days prior to departure.
NOT INCLUDED: Passports and visas, meals not mentioned, beverages with meals, extras beyond standard menu, excess baggage, telephone calls, fuel surcharges, laundry or any other items not explicitly stated as included.
LIABILITY DISCLAIMER: Catholic Travel Centre (“CTC”) hereby expressly disclaims any and all liability for any personal injury, property damage, loss of baggage, accident, delay or irregularity, any claim for special or consequential damages or any other loss which may be occasioned by the acts and/or omissions, whether negligent, wrongful or intentional of any air carrier, hotel/motel or other lodging operator, railroad operator, bus operator, public transportation, sea carrier, local sightseeing company, tour operator, tour leader or spiritual director, any employees thereof, or for any other entity or individual not under the direct supervision and control of CTC when engaged in conveying the passenger or in carrying out the arrangements of the tour, or otherwise in connection therewith. CTC further disclaims any liability for any damages, losses or expenses incurred, or inconvenience caused, due to delay or changes in schedules, defaults, over booking of hotels or airlines, sickness, weather, strikes, quarantines, acts of terrorism, construction, war, force majeure or other such events which are beyond CTC’s & control. CTC likewise disclaims any liability for statements, actions or inactions of any intermediary agents such as group administrators, spiritual directors or tour leaders, travel agents or any other intermediary involved with the selling, promotion or operation of CTC’s tours. Furthermore, to the fullest extent permitted by law, CTC disclaims any liability for any damages or injuries, or other losses whatsoever, sustained or incurred as a result of the negligence of CTC. Group administrators, spiritual leaders and tour leaders likewise expressly disclaim any liability for the acts and/or omissions of any of the above entities and/or individuals not directly under their supervision or control. Please be advised that the liability of carriers as well as providers of hotel and lodging accommodations is limited by law and you may thus wish to consider purchasing the Passenger Travel Protection Plan and/or additional insurance to protect yourself against any losses or injuries suffered as a result of their acts and/or omissions. In no event shall CTC ‘s liability exceed the amounts paid by you for participation in the tour, and subject to the provisions and cancellation fees as set forth in this Brochure. In the event that the tour leader and/or spiritual director named in a brochure or itinerary does not travel with the group and a substitute is not named therein, CTC reserves the right to make substitutions of its choosing for such person(s). CTC is not responsible for any misquotes contained in this brochure or other accompanying documentations and the contents therein may be changed at any time without notice and at CTC’s sole discretion.
POLICY AGAINST DISCRIMINATION: CTC does not discriminate on the basis of race, religion, creed, color, national origin, ancestry, physical or mental disability, medical condition, marital status, sex, age, sexual orientation or status as a Vietnam or other veterans in the provision of its tour and pilgrimage services.
PHOTOGRAPHY: The photos shown in this brochure are intended only as samples of the sites visited by certain tours and unless specifically mentioned in this brochure’s itinerary, no implication is made that these sites will be visited or seen on this tour. CTC reserves the right to take photographs during the operation of any tour and to use such photographs for promotional purposes. Any participant who prefers that their image not be used is asked to notify CTC in writing prior to departure.
LEGAL NOTE: The statements herein and the contract between tour participants and CTC are made and entered into in Los Angeles County, CA. It is hereby agreed and stipulated that any controversy or claim arising out of or relating in any way to these Terms and Conditions, to the brochure, or any other information relating in any way to the trip, or to the trip itself, which cannot be amicably settled, must be litigated either in a state court in and for Los Angeles County, CA, or in the U.S. District Court for the Central District of CA and shall be governed by the laws of the State of California.
NOTE: Catholic Travel Centre is a registered Seller of Travel in the State of California: CST#: 2018667 – 40. “Registration as a Seller of Travel does not constitute approval by the State of California.” Section 17550.24(f). Catholic Travel Centre subscribes to the California Travel Consumer Restitution Fund. Non-residents of California are not eligible to make claims to this fund.